Your order of Rp 3,000,000 or more gets free standard delivery.

Standard delivery 6–12 Working Days
Express delivery 3–10 Working Days

During checkout, we’ll provide you with the estimated delivery date based on your order’s delivery address. Orders are processed and delivered Monday–Friday (excluding public holidays).

Do I need to register to purchase products from CPD Official’s online store?
No, you don’t need to create an account. At CPD Official, all purchases are made manually through WhatsApp to ensure a smooth and personalized shopping experience.

What if I forget my password?
Since we don’t use account-based logins at the moment, there’s no password needed. Just reach out to us directly via WhatsApp to place your order.

How do I find the product I want?
You can browse through our product categories and collections on the website. Once you’ve found what you like, simply click the “Order via WhatsApp” button to proceed.

Why are some adidas or other international brand products not available on your store?
We focus solely on official CPD products, designed and produced by our brand. We do not carry international third-party brands.

Why was my order canceled?
Orders may be canceled if the product is out of stock or if confirmation is not received within the requested time frame.

Can I modify or cancel my order, or change the delivery address before it ships?
Yes, since orders are handled manually via WhatsApp, you can request changes before we confirm shipping.

How do I add or change items in my bag?
You can inform our team directly through WhatsApp to add, remove, or replace items before checkout.

Can I exchange a product?
Yes, exchanges are possible under certain conditions. Please contact our WhatsApp support for more information on eligibility and process.

How do I choose the right size?
We provide size charts on each product page. If you need further assistance, feel free to ask our team via WhatsApp.

Can I place an order by phone?
Currently, all orders are processed via WhatsApp only. You can message us easily from your mobile device.

How do I check out?
Click the “Order via WhatsApp” button on the product page, send us your product details, and we’ll guide you through the manual checkout and payment process.

What kind of emails or messages will I receive regarding my order?
All communication will be done via WhatsApp. You’ll receive updates on order confirmation, payment, shipping, and delivery status.

Order Status
If you need an update on your order, simply message us on WhatsApp using your order number or name.

I’m a tourist visiting Indonesia. Am I eligible for VAT refund?
Currently, CPD Official does not offer VAT refund services.

What should I do if I’m having trouble browsing the website?
Try clearing your browser cache, switching devices, or contacting our support via WhatsApp for help.

What if I can’t find the answer to my question?
No worries! Just message us on WhatsApp — our team is ready to help you out directly.

At CPD Official, we focus on curating the best and latest selection of our products. While we continuously release new items, some collections may be exclusive, limited edition, or available only at selected offline stores. The items listed on our website are carefully chosen for the online market, especially for our Indonesian audience.

Your order may be canceled due to several reasons such as out-of-stock items, incomplete payment, or unconfirmed shipping details. The most common reason is that the product or size you selected is no longer available by the time your order is processed.

If your order (or part of it) is canceled after payment, we will notify you via WhatsApp and arrange a full refund to your bank account. Refunds will be processed within 14 working days. Please note that some banks may take additional time to reflect the payment.